Reviews & Testimonials
Our customers and their level of satisfaction is a true reflection of our business! If you’ve had us out for a recent visit, we encourage you to share your experience on some of the review and social media websites below. Be sure to check out some of our recent HVAC service and installation testimonials below
” Phil, Thanks ever so much for the info. More importantly, thank you, from the depths of my heart for your extraordinary commitment to serving the customer…not just selling the product. There is no doubt in my mind that because of you, because of your core values, integrity & deep sincere commitment to your customers…you have built the success of the Matz-Rightway brand! Thanks much again! Appreciate the install tomorrow as well.“
– Robin Karp
“Hello Mr. Rush, my name is John Klindienst and one of your crews finished work on a system in a building I own at 214 Roanoke Ave in Riverhead. I want to compliment your crew on their good work and attention to detail. Thanks.”
– John Klindienst
“John Primerano is efficient and capable. I love that he takes the time to explain things and what needs to be done. This is the second time he’s been at my house, and there is a third visit coming up– again, I hope with John.”
– Jimmy D.
“Phillip W. is Excellent, charming, funny, and a no nonsense worker”
“Thanks for the notice and thanks for sending Mike; he’s serviced our systems before. As he’s just completed his work here today, it reminds me of why we use Matz for all of our heating and A/C needs. Mike is a model of the quality people we’ve learned to expect from Matz. His technical knowledge and service delivery are supplemented by a good natured, personable approach to his customers. Please pass this along to management. We rely on quality from a company that cares for systems that are important to us. We want to acknowledge the folks who deliver that service.”
“My family lives full time in Easthampton since 1997. Longstanding clients of your firm. I called the office this am, for a ac service and repair call. Few hours later Mr. MIkez arrived. What a fantastic nice gentleman, extremely professional and knowledgeable. He was able to bring one of our old units back to life. He refused to give up. I’m down with a terrible infection so we needed cold air desperately. It’s because of people like MIkez that we are now going to be with your firm for life and will as a result of today’s great experience also going forward use your firm for heating and so on. I will most definitely recommend your firm to our friends out here on the east end. Again, hope you don’t mind the text. However when you have such a nice experience from a company employee, I think it should be known by management.”
– Jonas Jansson, Easthampton
“As a new client of Matz – we were very impressed with your service man, Ray on 9/24 at 10AM. He checked all items involved with it in a very thorough & professional manner. “
– Bob Bracken, Riverhead
“My experience was very good. The salesman and installers were great. Very helpful, knew their products and addressed my concerns. They went out of their way to accommodate me, I was in a pinch for time and they were able to help me out on short notice. My house is nice and warm now.”
– Jackie M., Hampton Bays
“Mr. Thomas, I recently had the pleasure of having my central air replaced by your company. I wanted to write to you and compliment the crew that came out to my house and installed my new A/C. They were on-time, professional, thoughtful and did a great job. I can barely hear my new system (the air handler is over my head when I sleep!), there is no more whistling noise going through my large return, and I my upstairs and downstairs zones are working. By the way, before your crew left last Thursday they asked to see my other central air unit (my house has two). I showed them the condenser and the air handler. The company that had installed it had installed piping from the condenser in front of the area where I would replace my filter – making it nearly impossible to change. Well, your people took one look at that and said that that wasn’t right. They rebuilt the pipe so I could access the filter. This is what I call going above and beyond. I’m more grateful to them than you know, because every 30 days I would have to go through all sorts of contortions to get my filter in and out of there. Now it’s just open, slap it in, and I’m done. I’ll be recommending your company to anyone who asks.
– Scott I.
“I am writing this note…to let you know what a great job your team did with our central AC installation. Larry is one of the hardest working, diligent, and most dedicated workers I have ever seen. I am an HR Director and interview/hire people on a daily basis and he was really one of the most dedicated and caring people I have seen in a very long time.”
– Stephanie and Michael
“I want to thank your company for being so great and easy to work with. The heat is working perfectly now. Many thanks!”
“I wanted to take a moment to let you know what a wonderful asset Guy is to your team. He didn’t make me feel stupid because I didn’t completely understand the technical jargon. He made sure that he showed me everything he did and helped me understand how it all worked together. This is a very special quality in a service person. I wish all service people were like him.”
“Mary ensured I had a technician sent out immediately that was professional and could fix the issue. She was kind and sympathetic to the issue – and made me feel 100% comfortable that your company would ensure the situation was taken care of appropriately.”
“Today my ventilation fan was installed by a very talented Gentleman from your company! He could not have been more a of a professional! All I can say is “well done. Thank you.”